UCA's Computer Support Services 

Finally, Access to the Help You Need at a Discounted Price! 24/7 Online Support is determined to help you resolve computer problems so that using your PC can be a more enjoyable experience. It's like having a computer expert at your side.

Around-the-Clock Support: Our 24/7 Online Help Desk is the place to get fast, reliable support for your computers and home networks, including (but not limited to) hardware, software and Internet problems. A skilled IT support team is standing by to answer your questions on virtually any computer-related subject and repair problem.

UCA members pay a discounted membership fee for this outstanding support program, which includes:

• support from certified support representatives 24 hours a day, 7 days a week, 365 days a year, including Christmas Eve and Thanksgiving Day!

• use of any of the convenient ways to have a computer problem solved: online, chat, email and phone - all in one place.

• improvement of computer skills by watching how we solve problems.

Convenient Help: Receive expert help and guidance to keep your computer up and running, regardless of the problem.

• A convenient messaging mode lets you either chat with a support person in real-time or type a question and receive a solution to your PC problem via email.  And our support experts speak English, not tech-speak!

• A round-the-clock toll-free phone staff stands ready to handle emergency cases, so that when your computer won’t boot up or you can't connect to the Internet, we are there.

Cutting Edge Technology Makes the Process Painless: Our trouble-shooting software can forward the specs for your configuration directly to our expert, so you won't have to worry about providing detailed technical information.  And screen sharing technology lets our support team see your screen the way you do, so they can demonstrate solutions or help you improve your PC skills right on your computer. This action is permission-based, secure and under your control--you can terminate the session any time with a simple key combination (Ctrl+Break)!

We Follow Through: Never get stranded with computer problems again. Our fully equipped Test Lab can simulate even complicated PC problems and find accurate solutions.

Supported Products

These service features are provided on the products listed below:

• Advice and instructions on the installation and configuration of new hardware and software

• Recommendations on the most current drivers for the customer's hardware.

• Fixing problems related to system and applications error messages (excluding error messages related to computer programming languages, script programming and debugging)

• Remote diagnostics of malfunctions with computer hardware components.

• Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems family components and software applications (remote diagnostics and configuring/fixing procedures only)

• Performance optimization, recommendations on upgrades/updates, system failure, functional disorder of the basic components both hardware and software

Operating Systems:

• Microsoft® Windows® 95 OSR 2

• Microsoft® Windows® 98 Second Edition

• Microsoft® Windows® Millennium Edition

• Microsoft® Windows® 2000 Professional

• Microsoft® Windows® XP Home Edition

• Microsoft® Windows® XP Professional Edition

Hardware (on the above operating systems)

• System Units

• Monitors

• Printers

• Sound Cards

• Video Cards

• Accelerators

• Modems

• Storage Media

• CD/DVD Drives

• Digital Cameras

• Scanners

• PC Cards

• USB Devices

• Software Applications (on the abovementioned operating systems)

• Microsoft® Internet Explorer (versions 4.0 and higher)

• Netscape Navigator (version 4.08)

• Netscape Communicator (versions 4.08 and higher)

• AOL browser (versions 4.0 and higher)

• Opera browser (versions 5.0 and higher)

• Microsoft® Outlook Express (versions 4.0 and higher)

• Microsoft® Outlook® (versions 97 and higher)

• Microsoft® Word (versions 97 and higher)

• Microsoft® Excel (versions 97 and higher)

• Microsoft® PowerPoint® (versions 97 and higher)

• Microsoft® Access (versions 97 and higher)

• Microsoft® FrontPage® (versions 98 and higher)

• Microsoft® Publisher (versions 2000 and higher)

• Microsoft® Visio® (versions 2000 and higher)

• Support of specific hardware and software is subject to negotiations with corporate customers

      24x7 Online Support currently does not support the following products:

• UNIX family operating systems

• Mac® OS family operating systems

• Server platforms (any operating systems)

• Advanced computing systems (CAD systems, database servers, etc.)

• High-performance specialized network equipment (gateways, routers, etc.)

• Homebrew experimental PCs

Please note:

• Microsoft, Windows, Windows NT, Internet Explorer and other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft.

• Netscape, Netscape Navigator, Netscape Communicator are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.

• AOL is a registered service mark of America Online, Inc.

• Mac® OS (Operating System) is a registered trademark of Apple Computer, Inc.

• All other trademarks are the property of their respective owners.

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